How we handle
your data.

01Who we are

CH Build Group ("we", "us", "our") is a building contractor based in Wigan, UK, operating nationally. We're the data controller for the personal information described in this policy.

Contact:
Email: info@chbuildgroup.co.uk
Phone: 07921 533376
Website: chbuildgroup.co.uk

02What this policy covers

This policy applies to all personal data we collect through:

• Our website at chbuildgroup.co.uk
• Enquiry forms and contact requests
• Phone, email and in-person communications
• Site visits and project consultations
• Quotes, contracts and ongoing project communications

It explains what we collect, why, how we use it, and what rights you have over it. If anything in here isn't clear, just get in touch and we'll explain it properly.

03Data we collect

The personal data we typically collect includes:

Identity data

• Full name
• Job title (for commercial clients)

Contact data

• Email address
• Phone number
• Postal/site address

Project data

• Details about the work you'd like us to quote for
• Budget bracket and timeline
• Property details and plans (where supplied)
• Photographs of the site or work in progress (with permission)

Technical data

• IP address (for security and spam prevention)
• Browser type and version
• Pages visited on our website

04How we collect it

We collect personal data when you:

• Fill in our enquiry form on the contact page
• Call us, email us or send us a message via social media
• Request a site visit or quote
• Become a client and we deliver work for you
• Browse our website (technical data only, via cookies)

05Why we collect it

We collect personal data so that we can:

• Respond to your enquiry
• Provide a quote or estimate
• Arrange and conduct a site visit
• Carry out building work for you under contract
• Communicate with you about ongoing projects
• Invoice you and manage payments
• Comply with our legal and tax obligations
• Improve our website and services

06Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Consent — when you submit an enquiry form, you're consenting to us using your details to respond.
• Contract — once we're providing services to you, processing your data is necessary to deliver the contract.
• Legitimate interests — to manage our business, respond to enquiries, prevent fraud, and improve our services.
• Legal obligation — to comply with tax, accounting, building regulations, and health & safety law.

07How we use your data

We use your personal data only for the purposes for which it was collected. Specifically:

• To respond to enquiries and provide quotes
• To carry out and manage the building work you've engaged us for
• To send you project updates, schedules and invoices
• To resolve any after-build queries or warranty claims
• To maintain our project records as required by law

We do not sell your data to anyone. Ever.

08Who we share data with

We share personal data only when necessary. Common recipients include:

• Sub-contractors and trades — where we need to share project details with electricians, plumbers, plasterers etc. who we work alongside on your build.
• Suppliers — for materials and product deliveries to your site.
• Building Control & Planning — where required by law for sign-off and certification.
• Accountant and auditors — for tax compliance.
• Our IT and web hosting providers — who process data on our behalf under written data processing agreements.
• Law enforcement or regulators — only where legally required.

All third parties are required to keep your data confidential and process it only on our instructions.

09Marketing communications

We don't send marketing emails or texts to enquirers unless you've explicitly opted in to receive them. If we ever do start a newsletter or marketing communications, you'll always have a clear unsubscribe option and we'll only contact you if you've specifically agreed.

We may, on rare occasions, contact existing clients about a relevant new service or aftercare follow-up — based on our legitimate interest in maintaining the client relationship. You can ask us to stop at any time.

10How long we keep data

We keep your personal data only for as long as we need it:

• Enquiry data (where you didn't become a client): 12 months, then deleted.
• Client records (active projects): retained for the duration of the project and for at least 6 years after completion, to comply with tax law and to support any warranty or defect claims.
• Financial records: 7 years (HMRC requirement).
• Website analytics & logs: typically 26 months.

We securely delete personal data once we no longer have a lawful reason to keep it.

11Data storage & security

Your data is stored on secure systems with UK or EU-based hosting where possible. We use industry-standard encryption (HTTPS/TLS) for data in transit, and access to your data is restricted to the people in our business who genuinely need it.

We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, accidental loss or destruction.

12International transfers

We primarily store and process data within the UK and European Economic Area (EEA). Where any of our service providers (e.g. email or analytics) transfer data outside the UK/EEA, we ensure they're covered by appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses, or operate under an adequacy decision.

13Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure ("right to be forgotten") — ask us to delete your data, where lawful to do so.
• Restriction — ask us to limit how we process your data.
• Portability — receive your data in a structured format, or have it sent to another provider.
• Object — to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where we're relying on consent, you can withdraw it at any time.

To exercise any of these rights, email info@chbuildgroup.co.uk. We'll respond within one month.

14Cookies

Our website uses a small number of cookies to function properly and to help us understand how visitors use the site.

Essential cookies

These are required for the website to work. They enable basic functions like page navigation, form submission, and remembering your cookie consent choice. These cannot be disabled.

Analytics & functional cookies

If you accept cookies via our consent banner, we may use analytics cookies (such as Google Analytics) to understand how visitors find and use our site. This data is aggregated and anonymous.

You can withdraw your consent at any time by clearing cookies for this site in your browser settings.

15Third-party links

Our website may include links to other websites — for example social media platforms (Facebook, Instagram), Google Maps, or third-party suppliers. We're not responsible for the privacy practices of those external sites. We recommend you read their own privacy policies.

16Children's data

Our services are not directed at children. We don't knowingly collect personal data from anyone under 16. If you believe we've inadvertently collected data about a child, please contact us and we'll delete it.

17Automated decision-making

We don't use any automated decision-making or profiling that produces legal effects or significantly affects you. Every quote, decision and recommendation we make involves a real person.

18Complaints

If you're unhappy with how we've handled your data, please contact us first at info@chbuildgroup.co.uk — we'll take it seriously and respond promptly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

19Updates to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect the latest revision. Material changes will be highlighted via a notice on the site.

20Contact us

Questions about this policy or how we handle your data? Get in touch:

CH Build Group
Email: info@chbuildgroup.co.uk
Phone: 07921 533376
Web: chbuildgroup.co.uk/contact